COMPLUS handles software integration, hardware logistics and technical support – so you can focus on your offering.
Our integration layer connects your Cloud PBX platform directly with hardware, warehousing and support processes.
Direct connection to your UCaaS platform via open APIs without proprietary lock-in.
Trigger orders, provisioning and RMA automatically from within your platform.
Stock levels, device status and provisioning status always up to date in your platform.
No warehouse staff, no hardware logistics of your own. COMPLUS handles everything operationally.
Before the first order is placed, we advise you on product selection, system integration and scaling strategy.
Requirements analysis, platform compatibility check and recommendation of the optimal device portfolio for your UC offering.
Interoperability tests with your Cloud PBX, device certification and clearance for production use.
Technical integration into your existing platform, order workflows, device provisioning and data synchronisation.
Warehouse setup, minimum stock planning and forecast alignment based on your expected rollout volume.
We take charge of the operational rollout — from device configuration to on-time delivery.
Supporting your customers during technical commissioning, including configuration templates and provisioning profiles.
Batch preconfiguration, DECT registration and zero-touch provisioning for scalable rollouts without any on-site effort.
Setup of live data synchronisation and configuration of the monitoring dashboard for your operations.
Picking, kitting and dispatch-ready preparation – reliable and on schedule from Calau.
In ongoing operations we act as your extended support arm – for hardware issues, warranty cases and lifecycle management.
L1/L2 first-level support for end customers and provider teams. Available Monday to Friday, 9 am – 5 pm.
Standardised RMA process with advance replacement, fault diagnosis and manufacturer handling – all from one source.
Coordinated firmware management for your device fleet – compatibility-tested against your Cloud PBX version.
Device swap, refresh cycles and return handling in the Hardware-as-a-Service model – plannable, scalable, no capital tied up.
| Service | Software-Services | Hardware-Services | Support |
|---|---|---|---|
| Pre-Sales Consulting | ● | ● | |
| API Integration | ● | ||
| Preconfiguration / Zero-Touch | ● | ||
| Warehousing & Fulfilment | ● | ||
| Technischer Helpdesk (L1/L2) | ● | ||
| RMA & Garantie | ● | ● | |
| Hardware as a Service (HaaS) | ● | ● | |
| Firmware-Management | ● | ● |
Our team advises you on the right services for your use case – no off-the-shelf solution.
Request a consultation